Frequently Asked Questions (FAQ)

At Boundary Builders, we understand that choosing the right fencing or landscaping service is an important decision. Below, we have answered the most commonly asked questions about our services, installation process, warranties, and more.

1. Why should I choose Boundary Builders for my fencing needs?
Boundary Builders has been a trusted name in the fencing industry for over seven years, delivering high-quality craftsmanship and exceptional customer service. With a team of skilled professionals, many of whom have over ten years of industry experience, we provide fencing solutions that are built to last. Our competitive pricing makes us an affordable choice, and we back our work with a six-month repair warranty, ensuring peace of mind for our customers. We prioritize using high-quality materials and expert installation techniques to guarantee long-lasting fences. Whether you need a cedar, vinyl, aluminum, or chain-link fence, we ensure durability, style, and security in every project.
2. What types of fencing do you offer?
Boundary Builders offers a variety of fencing solutions to cater to different needs and preferences. Our cedar fencing is highly popular due to its natural beauty and durability, while aluminum fencing is an excellent rust-resistant option for modern designs. Vinyl fencing is a great choice for those looking for a low-maintenance and stylish alternative, whereas corrugated fencing provides a durable and industrial look. We also specialize in chain-link fencing for cost-effective security solutions, ornamental fencing for decorative appeal, and ranch fencing for larger properties. Every fence we install is crafted with high-quality materials to ensure longevity and customer satisfaction.
3. What makes your cedar fencing stand out from competitors?
Cedar fencing is one of our most in-demand services, and we take pride in offering a superior product compared to many competitors. We use Grade A cedar panels that are directly sourced from mills, ensuring the highest level of quality and durability. Our installation process includes pressure-treated 4x4 posts to increase lifespan and prevent deterioration, while the 2x4 pressure-treated panel bottoms provide added protection against moisture damage. We ensure each fence is installed with precision, digging post holes at a minimum depth of three feet for optimal stability. This attention to detail and commitment to using the best materials makes our cedar fencing a top choice for homeowners looking for both durability and aesthetic appeal.
4. Do you offer custom fencing designs?
Yes, Boundary Builders provides fully customizable fencing solutions for customers who have a specific design in mind. If a customer provides a design from an architect, we work closely with both the client and the architect to finalize the specifications and ensure that the fence meets both functional and aesthetic requirements. Our team is skilled in bringing unique designs to life while maintaining structural integrity and compliance with local regulations. Custom fencing allows clients to achieve a unique and personalized look that perfectly complements their property.
5. How long does a typical fencing installation take?
The duration of a fencing installation depends on the size and complexity of the project, but most standard residential fences are completed within two to five days. Factors such as weather conditions, fence length, and material availability can affect the timeline, but we always provide realistic project completion estimates. Our team works efficiently while maintaining the highest quality standards to ensure that each fence is installed securely and professionally. Throughout the process, we keep our clients informed and ensure that the project is completed on time and to their satisfaction.
6. How do you ensure the durability of your fences?
Durability is a key focus in all of our fencing installations, and we achieve this through a meticulous process that prioritizes stability and long-term performance. We dig post holes at a minimum depth of three feet to ensure a solid foundation, securing each post with a concrete mix containing 70% sand and 30% cement for added strength. The materials we use are carefully selected for their durability, including pressure-treated wood and rust-resistant fasteners. Additionally, our skilled installation team ensures that every fence is built with precision, preventing issues like leaning, warping, or early deterioration. We stand by our work and back it with a six-month warranty for added peace of mind.
7. Do you handle the necessary permits for fencing installations?
Yes, Boundary Builders takes full responsibility for obtaining all required permits for fencing installations. We are fully licensed and insured, ensuring compliance with local bylaws and regulations. Before starting any project, we assess the requirements of the specific area and handle all necessary paperwork, so our clients do not have to worry about legal or regulatory issues. This ensures a hassle-free experience and guarantees that the project meets all municipal standards.
8. How much does a new fence cost?
The cost of a new fence depends on various factors, including the type of material used, the size of the project, and any custom design requirements. In the Vancouver area, our fencing services start at $180 per panel, making us one of the most competitively priced service providers in the region. Custom fences may have additional costs based on the complexity of the design and materials used. To provide transparency, we offer detailed estimates before beginning any project, ensuring that our clients are fully informed about the costs involved.
9. What is included in your six-month warranty?
Our six-month warranty covers any defects related to the installation process, ensuring that customers receive a high-quality and long-lasting fence. The warranty includes repairs for issues such as leaning or bending posts, structural defects resulting from improper installation, and loose panels or fittings. If a customer experiences any of these issues, they can simply email us with a few photos of the problem, and we will schedule a repair within three business days. Our warranty reflects our commitment to customer satisfaction and quality craftsmanship.
10. Do you provide fence repair and maintenance services?
Yes, in addition to new fence installations, Boundary Builders offers professional fence repair and maintenance services. If a fence has been damaged due to weather, accidents, or general wear and tear, we can assess the situation and provide the necessary repairs to restore its structural integrity. Our team can fix leaning posts, replace broken panels, and reinforce existing fences to extend their lifespan. Regular maintenance helps prevent minor issues from becoming major problems, ensuring that your fence remains strong and visually appealing for years to come.
11. What is the best fence material for privacy?
For homeowners looking to enhance privacy, cedar fencing is an excellent choice due to its dense wood and natural appearance. Vinyl fencing is another popular option, as it offers complete coverage with minimal maintenance requirements. Corrugated metal fencing is a modern and durable solution that provides both privacy and a contemporary aesthetic. Each of these materials effectively blocks visibility and creates a secure and secluded outdoor space while enhancing the overall look of the property.
12. How do I claim my warranty if I have an issue with my fence?
Claiming a warranty with Boundary Builders is simple and hassle-free. If a customer encounters an issue covered under the six-month warranty, they need to take clear photos of the problem and send them via email to [email protected], along with a brief description of the issue. Once we receive the request, our team will review it and schedule a repair within three business days. Our goal is to provide quick and effective solutions to any installation-related concerns.
13. How can I contact Boundary Builders for more information?
We are always available to assist with any questions or inquiries. Customers can contact us by calling (778) 885-1042, sending an email to [email protected], or visiting our website at boundarybuilders.ca. We respond to all inquiries within 24 hours and are happy to provide expert guidance and free estimates for any fencing or landscaping project.
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